Refund policy

Refund Policy

Returns
You have 30 days from delivery to return unused items in their original condition. A Smoke Log set must be unopened and unwritten in. A tee must be unworn and unwashed, with no marks from smoke, cologne, or deodorant.

Final sale
Made-to-order items, including the Concrete Ashtray, are final sale because each one is poured for your order. Hand-cast concrete naturally has small pinholes, shifts in tone, and surface marks. These are part of the piece and are not defects.

Damaged or wrong items
If something arrives broken, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and the packaging. We'll replace it or refund you in full, including shipping. This applies to made-to-order items too.

How to return
Email hello@garveyguevara.com with your order number before sending anything back, and we'll reply with return instructions. Packages sent without contacting us first may not be accepted.

Return shipping
Unless the item arrived damaged or incorrect, return shipping is your responsibility and original shipping charges are not refunded. For international returns, you are also responsible for any duties or fees charged on the return.

Refunds
Once we receive and inspect your return, we'll issue your refund to the original payment method within 5 business days. Your bank may take a few more days to post it.

Exchanges
Need a different tee size? The fastest route is to return the original and place a new order. If you're not sure about sizing, email us before you order and we'll help.